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This web site states the following, "To provide the customer with a clear and robust complaints procedure that will ensure that the customers voice is heard and that their complaint is dealt with in a sincere and satisfactory manner." Our analyzers noticed that the web site said " Customer feedback is the driving force behind our mission to improve the Silverpoint experience and to maintain our position as leaders in the vacation lifestyle market." The Website also said " Its so refreshing to be able to talk to someone who you know is really listening." The website's header had silverpoint as the most important optimized keyword. It is followed by customer, service, and department which isn't as highly ranked as silverpoint. The next words customerservice.silverpoint.com uses is complaints. help was included and will not be viewed by web engines.